Role

📍This role will own the efforts to build our outsourcing footprint from 0-to-1 📍Lead the strategic selection, evaluation, and launch of our first outsourcing partner/site 📍Drive the planning, budget, and performance of the outsourced partner and programs 📍Support and lead critical initiatives to scale existing/new support and trust & safety programs 📍Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption 📍Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly 📍Effectively work cross-functionally with a broad range of stakeholders 📍Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

You

📍Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here. 📍As our next Vendor Manager, you should have a minimum of 8 years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders, plus: 📍Experience in operations, sales or service in a high paced ecommerce environment preferred 📍Excellent communicator with strong cross-functional skills across different team members 📍Ability to shift priorities quickly, while maintaining a high degree of organization and control 📍Strong analytical skills, data orientation, and metrics driven operator 📍Experience in project management and managing strategic projects with cross-functional teams 📍Track record of driving process improvements & cost optimizations

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