About the company
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Job Summary
Responsibilities
📍Responsible for the oversight of all accounts under administration. 📍Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience. 📍Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures. 📍Ensure adherence to all legal and regulatory requirements related to Trust administration. 📍Perform thorough annual and periodic reviews of trust accounts to ensure ongoing compliance, accuracy, and client satisfaction. 📍Maintain proficient knowledge of trust rules and regulations, as well as company policies and procedures. 📍Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration. 📍Develop and maintain expertise in the products and services offered to clients.
Skills and Experience
📍Bachelor’s Degree and an advanced degree or certification 📍6 years of customer relationship service and 3 years of experience working at a trust company 📍Highly effective verbal and written communications 📍Strong customer service skills 📍Accuracy and attention to detail 📍Highly organized with work tools like emails, spreadsheets, databases 📍Extremely high sense of urgency when servicing external and internal clients 📍Analytical skills, positive attitude, listening and problem-solving skills
