Responsibilities

📍Owning problems through to resolution using all available resources at your disposal 📍Provide real-time support using Slack and remote troubleshooting during APAC hours 📍Provide a white-glove service to Fireblocks’sPremium/Platinum customers. 📍Deliver best-in-class technical support for Fireblocks's SaaS platform 📍Monitor Escalation Statuses and create action plans for resolution with a timeline. 📍Collaborate with APAC Support team based in Singapore, Dev-Ops and SRE team. 📍Engage during outage situations and participate in war room calls. 📍Adoption and adherence to business processes and policies. 📍Meticulous case management and RCA documentation.

Minimum Requirements

📍At least 2-5 years experience as a Technical Support Engineer (or a similar role) 📍Ability to work under high pressure and high troubleshoot skills with effective time management 📍Ability to work unorthodox hours as needed. 📍Previous Dev-Ops/SRE experience. 📍API implementation and debugging. 📍Required knowledge of Databases, Kibana, Grafana, OpenSearch or LogStash. 📍Excellent troubleshooting and analytical skills. 📍Excellent communication skills, both oral and written in Japanese and English. 📍BS/MS degree in Computer Science or equivalent field is desired.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.