About the company
Zero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-ups programs as well as yield through staking and DeFi and NFTs. Our thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of digital-assets-as-a-service. Clients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. The Zero Hash Culture All Zero Hash employees are guided by the following characteristics and core principles: Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do. Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and āmake a difference every day. Collaborative - A good attitude and respect for others. Weāre teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of āweā not āmeā. Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same. Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you. Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure. Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa. Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset. For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.
Job Summary
Responsibilities
šTechnical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. šProduct Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback šTooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. šAlerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. šIncident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues
Requirements
šExperience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role šAPI Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks. šSQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases. šPolyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust. šTooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools. šCommunication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.
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