The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Our colleagues work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far

We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance. A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and want to join us in delivering WOW to our customers instead – let’s get in touch

What You’ll Be Doing Managing a team of 10-15 FinCrime Analysts Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality) Conducting regular one to ones, team meetings and performance reviews Challenging processes and procedure, in the context of continuous improvement Raising awareness of unusual trends in performance, team, attitude and other management parameters Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace Acting as a point of contact for law enforcement agencies during ongoing criminal investigations that commenced from a submitted SAR

What You'll Need Fluency in English (C1) 1+ year of experience managing a team of 5+ FTEs Experience working under pressure, managing multiple projects at once, and meeting tight deadlines The skills to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators The ability to demonstrate sound judgement

Nice to have Relevant experience in AML/Compliance or card disputes Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.) Strong understanding of the interplay between legal and business risk Practical knowledge of SQL

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates: https://www.revolut.com/legal/data-privacy-for-candidates