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Wallet
Team Lead KYC Onboarding
at Wallet
4 months ago | 378 views | 19 applications

Team Lead KYC Onboarding

Full-time
Remote
Per year
$86,000 To $107,000

About the company

The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp

Job Summary

Responsibilities:

📍Lead the team that is responsible for the Know Your Customer (KYC) process and ensure that customers are onboarded efficiently in a compliant manner. 📍Coach and mentor members of the KYC team. 📍Ensure effective and consistent communication throughout the KYC team. 📍Evaluate performance with key metrics, track the KYC team progress and success, and be able to present results to senior leadership. 📍Ensure a Quality Assurance and timely identify issues and trends. 📍Define and clearly communicate objectives and goals for the KYC team. 📍Train the KYC team, identify actions and ensure the skills and knowledge are developed effectively. 📍Serve as a primary point of contact and lead discussions with various internal and external stakeholders on the KYC side.

Required skills:

📍Excellent problem solving and communication skills. 📍3+ years experience in Onboarding/KYC/CDD. 📍1+ leading and developing a high-performing operational team (up to 60 people). 📍Experience setting up and tracking KPIs and operational targets. 📍Crypto or payments or fintech experience is a plus. 📍English language at least B2, good verbal and written skills in Russian, and excellent overall communication skills. 📍Willing to travel where required to meet the KYC team in person.

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