About the company
The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow. Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and imp
Job Summary
Responsibilities:
šLead the team that is responsible for the Know Your Customer (KYC) process and ensure that customers are onboarded efficiently in a compliant manner. šCoach and mentor members of the KYC team. šEnsure effective and consistent communication throughout the KYC team. šEvaluate performance with key metrics, track the KYC team progress and success, and be able to present results to senior leadership. šEnsure a Quality Assurance and timely identify issues and trends. šDefine and clearly communicate objectives and goals for the KYC team. šTrain the KYC team, identify actions and ensure the skills and knowledge are developed effectively. šServe as a primary point of contact and lead discussions with various internal and external stakeholders on the KYC side.
Required skills:
šExcellent problem solving and communication skills. š3+ years experience in Onboarding/KYC/CDD. š1+ leading and developing a high-performing operational team (up to 60 people). šExperience setting up and tracking KPIs and operational targets. šCrypto or payments or fintech experience is a plus. šEnglish language at least B2, good verbal and written skills in Russian, and excellent overall communication skills. šWilling to travel where required to meet the KYC team in person.
