About the company
Nayax is a leading global fintech company founded in 2005 that offers a comprehensive solution to businesses around the world, aiming to improve their revenue and operational efficiency. Our vision is to create frictionless commerce experiences for both businesses and consumers, benefiting communities around the world. We value integrity, accountability, and honesty, values which are reflected in the way we work as we accompany our customers every step of the way on their road to success. Today, our global influence is reflected in our listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE) and our 11 global offices with 1100 employees. Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station. Our open space offices accommodate our 500+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony.
Job Summary
Key Responsibilities:
📍Provide end user support resolving technical issues in a Windows/Mac environment (local and remote). 📍Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote. 📍Provide remote support through phone or video. 📍Troubleshoot multiple computer platforms and hardware/software, including: Windows 10 & 11, Android browsers and iOS. 📍Troubleshoot networked and local printers. 📍Identify and resolve hardware and software application conflicts on wan / lan Network faults, SSL-VPN, cellular modems, ClearPass, IP telephones. 📍Accompany and train users on the computer system using hardware / software. 📍Set-up new workstations including monitors, phones, software and hardware. 📍Follow Help Desk procedures and maintain the IT systems documentation.
Requirements
📍More than 2 years of work experience as a helpdesk/IT - must 📍Familiarity with hardware components (desktops, laptops, servers) - must 📍Great communication skills, communication with employees all around the globe 📍Multi-Tasking skills and ability to work under pressure. 📍High level of English is required (verbal and written).
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