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Ston.fi
Support Manager
2 months ago | 426 views | 26 applications

Support Manager

Full-time
Remote
Per year
$63,000 To $75,000

About the company

Instantly swap Toncoin for any coin or token at the best rate. STON.fi is a decentralized automated market maker (AMM) built on the TON blockchain providing virtually zero fees, low slippage, an extremely easy interface, and direct integration with TON...

Job Summary

Responsibilities:

📍Provide user support via written communication in the official support bot. 📍Analyze situations and resolve user issues promptly. 📍Collaborate with internal project departments to address customer concerns effectively. 📍Moderate STONfi chats (e.g., Telegram, Discord), including deleting rule-violating messages and answering users' questions.

Qualifications:

📍Understanding of crypto and DeFi, including DEX operation and transaction status checking. 📍Knowledge of the TON Ecosystem is a plus. 📍Desire to excel in customer consulting and support. 📍Ability to communicate in English fluently (at least upper-intermediate level). 📍Demonstrated stress tolerance and multitasking skills.

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