Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we continue expanding our teams to reach new customers globally

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What you’ll do

Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re seeking an experienced Support Engineer to join our newly formed APAC Support team. As a Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support TRES continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product, and Engineering.

Responsibilities

Owning problems through to resolution using all available resources at your disposal. Provide real-time support using Slack and remote troubleshooting during APAC. Deliver best-in-class technical support for TRES SaaS platform. Collaborate with the Senior Support team during outage situations and participate in war room calls.  Adoption and adherence to business processes and policies. Since the Support team is our first line of defense, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation.

Minimum Requirements

At least 1-2 years experience as a Support Engineer (or a similar role)  Ability to work under high pressure and troubleshoot with effective time management Work ethics/ability to work unorthodox hours in case needed API implementation and debugging Excellent communication skills, both oral and written Excellent troubleshooting and analytical skills Preferred Qualifications

BS/BA degree in Computer Science or equivalent field Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash Strong familiarity with  blockchains ,  wallets ,  DeFi protocols , and  centralized exchanges Hands-on experience with  blockchain explorers  (e.g., Etherscan, Solscan) and interpreting on-chain data Comfortable reading and understanding JSON, CSVs, and logs