About the company
Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.
Job Summary
Responsibilities:
📍Provide operational support to our partners (BaaS) and customers worldwide by managing and resolving support requests, ensuring smooth day-to-day operations. 📍Escalate requests to internal teams, control and verify task completion, and test submitted solutions. 📍Update the knowledge base, maintain technical documentation, and train colleagues. Create and modernize work processes, draft, and present instructions. 📍Read and interpret system logs to troubleshoot issues and support effective resolution of technical problems. 📍Collaborate with development, business, accounting, and other departments.
Requirements:
📍Experience in a fintech or banking support team in the B2B segment. English proficiency at B2 level or higher is required, as the role involves regular communication with international partners and clients. 📍Understanding of the principles of working with BaaS partners and business clients of the bank. 📍Knowledge of the principles of Card Processing Operations. 📍Basic knowledge of e-commerce systems, E-com card methodsKnowledge of the HTTP protocol of the application layer, experience with the web service.
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