About the company
Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service. Our mission is to be āready for tomorrowā and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.
Job Summary
Responsibilities:
šProvide operational support to our partners (BaaS) and customers worldwide by managing and resolving support requests, ensuring smooth day-to-day operations. šEscalate requests to internal teams, control and verify task completion, and test submitted solutions. šUpdate the knowledge base, maintain technical documentation, and train colleagues. Create and modernize work processes, draft, and present instructions. šRead and interpret system logs to troubleshoot issues and support effective resolution of technical problems. šCollaborate with development, business, accounting, and other departments.
Requirements:
šExperience in a fintech or banking support team in the B2B segment. English proficiency at B2 level or higher is required, as the role involves regular communication with international partners and clients. šUnderstanding of the principles of working with BaaS partners and business clients of the bank. šKnowledge of the principles of Card Processing Operations. šBasic knowledge of e-commerce systems, E-com card methodsKnowledge of the HTTP protocol of the application layer, experience with the web service.
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
