About the company
Cognyte is a global leader in investigative analytics software that empowers a variety of government and other organizations with Actionable Intelligence for a Safer World™. Hundreds of customers in more than 100 countries rely on Cognyte solutions to accelerate and conduct investigations and derive insights, with which they identify, neutralize, and tackle threats to national security and address different forms of criminal and terror activities.
Job Summary
As a Cognyter you will:
đź“ŤAttend and support the user (via telephone or e-mail), for all Systems to which is part, without restrictions regarding business rules and structures. đź“ŤAttend and support the user during on-call periods. đź“ŤForward critical problems, after prior analysis, to the Support Manager for resolution. đź“ŤPerform systems maintenance, from checking inconsistencies in information, problems in customer networks, creating scripts and jobs to work around problems such as contingency routines, as well as changing part of the system to fix bugs. đź“ŤDocument the procedures performed by the support.
For that mission you’ll need:
đź“ŤBachelor Degree in Computer Engineer, Computer Science or correlated areas đź“ŤFluent English đź“ŤMinimum of 4 years of experience supporting software users đź“ŤExperience in SQL, Linux/Unix đź“ŤBasic experience in Shell Script đź“ŤTroubleshooting experience with reading logs and using Wireshark đź“ŤBasic experience in Docker and Docker compose
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