Job Responsibilities

📍Proactively identify upsell and cross-sell opportunities by deeply understanding customer needs and aligning them with additional products or services. 📍Maintain strong, ongoing relationships with key stakeholders within existing accounts to foster trust and ensure long-term retention. 📍Maintain a deep understanding of the customer account - including strategic initiatives, organizational structure, decision and budgeting processes.
📍Create strategic account plans to drive revenue growth within assigned accounts, outlining goals for expansion and renewal opportunities.
📍Work closely with product, marketing, and customer success teams to develop customized solutions and ensure seamless execution of expansion deals. 📍Monitor account performance and expansion pipeline, providing regular reports on sales forecasts, revenue targets, and account health metrics. 📍Lead contract negotiations for upsell and cross-sell deals, ensuring favorable terms while meeting both customer needs and company objectives. 📍Act as a point of escalation for any issues, ensuring swift resolution to maintain customer satisfaction and minimize potential churn risks. 📍Act as an expert on Keyfactor’s products and packaging, ensuring customers are licensed for appropriate entitlements that align with their strategic objectives.
📍Keep abreast of industry trends, competitor activities, and market changes to offer informed recommendations and maintain a competitive edge within accounts.

Minimum Qualifications, Education, and Skills

📍10+ years in an enterprise focused revenue generating role.
📍Bachelor’s degree in business administration, technology, or equivalent experience. 📍Comprehensive understanding of the IT Security landscape and emerging trends. 📍Expertise in risk management and security compliance frameworks.

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