WHAT YOU WILL DO

📍Monitor and respond to customer posts and reviews on platforms such as Twitter, TrustPilot, and other community channels. 📍Craft thoughtful, context-aware replies that reflect empathy and professionalism while protecting our brand reputation. 📍Collaborate with Marketing to ensure consistency of tone, language, and brand guidelines in all responses. 📍Identify recurring customer pain points or themes from reviews/social posts and escalate internally with clear summaries. 📍Create and schedule positive, insightful, and support-focused content to showcase our commitment to customers. 📍Track and report on engagement metrics to assess impact and highlight opportunities for improvement. 📍Support special projects aimed at improving how Customer Success engages with the wider community.

WHAT YOU WILL NEED

📍Genuine interest in social media, community engagement, and customer experience. 📍Curiosity and motivation to learn about the crypto and fintech industry. 📍Strong writing and communication skills; ability to adapt tone for different audiences. 📍Positive, proactive mindset with a willingness to take ownership and suggest improvements. 📍Attention to detail and ability to distinguish between different customer situations (e.g., spotting reviews that are unrelated to our services).

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.