About the company
Job Summary
Duties/Responsibilities
đź“ŤActive Community Interaction: Monitor and actively engage with comments, mentions, and direct messages across all primary channels (e.g., X/Twitter, LinkedIn, Discord, Telegram). đź“ŤConversation Starter: Proactively start conversations, ask insightful questions, and encourage user-generated content. đź“ŤFeedback Loop: Collect user feedback, sentiment, and common questions, and relay this crucial information directly to the Product and Marketing teams. đź“ŤDaily Monitoring: Manage daily activity reports focusing on sentiment and key interaction trends.
Required Skills
đź“ŤExperience: 1+ year experience in a role focused on social media engagement, community management, or customer interaction. đź“ŤCommunication: Excellent written English communication skills. You must be witty, professional, empathetic, and quick to respond. đź“ŤPlatform Fluency: Comfortable navigating and managing multiple social platforms and community hubs (Discord/Telegram experience is a big plus). đź“ŤProactivity: Ability to work independently in a remote setting and take initiative to solve community issues or spot engagement opportunities without constant supervision.
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