Requirements

📍Develop and execute comprehensive operational strategies that support Bookit's rapid growth across travel, experiences, retail, and payments verticals 📍Partner with executive leadership to align operational initiatives with business objectives and growth targets, driving efficiency and cost optimization 📍Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries 📍Serve as primary liaison between Bookit leadership and its founding partners, ONE Company, Starboard, Superlogic and other affiliated companies 📍Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit platform for our brand clients and ensure a seamless end-to-end customer experience for our end users 📍Oversee Customer Service team to ensure reliable 24/7 customer support; develop business continuity plans in the event of travel disruptions, or other unforeseen events 📍Oversee hiring, company goal setting, and personnel evaluation/development 📍Foster a culture of continuous improvement, and data-driven decision making; Establish and monitor key performance metrics across business units 📍Stay current with industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services 📍Execute with minimal oversight, with the ability to navigate complex operational challenges from concept through completion

Background

📍10+ years of operations leadership experience with a proven track record in high-growth online travel, e-commerce, and/or fintech companies 📍5+ years in senior executive roles (VP+ level) with P&L responsibility and cross-functional team leadership experience 📍Experience with major online travel platforms (Expedia, Booking.com, Marriott, etc.), experiential companies, or high-growth startups preferred 📍Demonstrated success scaling operations in multi-sided marketplace environments with complex inventory management 📍Exceptional leadership and team management capabilities with experience building and scaling operations teams 📍Experience managing vendor and partner relationships at scale

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