About the company
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Job Summary
What does a day in the life as a Senior Trainer look like?
📍Determines training needs and requirements for sales LOB groups 📍Identifies potential training materials to address needs of business partners 📍Presents in-person and online training sessions 📍Schedules training sessions, organizes information technology and other equipment, and manages course enrollment 📍Prepares and analyzes post-training reports and requirements Conducts TNA using various data-gathering techniques and tools 📍Monitors training program effectiveness and adjusts content as needed for improvements 📍Performs ROI analysis on learning interventions 📍Finds and benchmarks new ways of educational and training techniques and methods to employ and apply in the improvement of skills-building activities 📍Initiates/recommends/enhances policies/systems and procedures to ensure smooth delivery of TD services 📍Specializes in the BPO industry and keeps current on the activities and needs of the industry by attending regular meetings, conferences, and seminars 📍Works with leaders to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
What are the required qualifications of a Senior Trainer?
📍Bachelor's Degree in Business Administration, Management, Human 📍Resources or any related field 📍Undergraduates welcome to apply with 3 years of related work experience 📍Implements training programs from the entry-level up to managerial level using structured framework - 3 years of experience 📍Knowledgeable in measurement and evaluation preparation 📍Practices performance management, learning interventions, and policy creation 📍Excellent organizational, analytical, and problem-solving skills 📍Good prioritization skills and be flexible enough to adapt plans Tools: - LMS tool management - G Suite - creating modules 📍Excellent communication and platform skills 📍Fosters unity and teamwork 📍Role model of company values and brand identity