About the company
Fireblocks provides a suite of applications to manage digital asset operations and a complete development platform to build your business on the blockchain
Job Summary
Responsibilities
šMaximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction. šAnalyzing customer renewal data and current renewal agreements to determine retention and uplift strategy. šExecute the renewal process to ensure ARR is retained or expanded šEvaluate license usage and complete true-up requirements šUnderstand our portfolio and align customerās business needs and goals to generate renewal quotes šProvide renewals administration support to co termed expansion opportunities šEnsure that renewals are closed on a timely basis. šCollaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics. šLiaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval. šAbility to identify opportunity and customer level risk and coordinate the mitigation. šContribute to the improvement of the renewal process, policies, and tools including helping others on the team. šProvides accurate weekly forecasts and status of renewals and associated risks. šNegotiate and bring to successful closure renewals for assigned customers.
Required Experience/Skills
šMinimum of 6+ yearsā experience in renewals, sales operations, account management in high growth SaaS technology environments is required šExperience negotiating contracts and working with high volume of SaaS renewals is essential šProficiency with Salesforce, Customer success software and Configure Price Quote (CPQ) applications is required šExperience in working across functions to deliver customer facing quotes/proposals šConsistent track record of accurate forecasting and achieving or exceeding quota targets šPrioritize requests based on importance and timing for key decision making or events šManage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis šHistory of thriving in a rapidly changing environment šExcellent communication and interpersonal skills šProactive and results driven šStrong empathy for customers and passion for revenue and growth šAnalytical and process-oriented mindset