About the company
Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users. Founded in 2018, Immutable is one of Australia's fastest-growing startups to hit unicorn status, having raised more than AUD $300M+ and valued at AUD $3.5 billion. Currently, the Immutable Group consists of Immutable X and the Game Studio. Immutable X is the first and leading Layer 2 scaling solution for NFTs on Ethereum, with zero gas fees & is 100% carbon neutral. The Immutable Studio creates games on blockchain technologies to allow for true, digital ownership; including the world's first NFT trading-card game, Gods Unchained, and Guild of Guardians.
Job Summary
You’ll Be Empowered To 🎮
📍Configure and administer Immutable's multi-brand, multi-customer operations technology stack (e.g. Zendesk), evaluating and implementing AI models to enhance efficiency and experience 📍Develop data-driven strategies to improve the customer journey across segments, using analytics to identify patterns, trends, and areas for improvement 📍Optimise processes to reduce cost-to-serve while improving customer experience through automation and operational efficiency 📍Lead high-impact projects that drive customer engagement, retention, and monetisation across Immutable's ecosystem 📍Provide critical customer insights to inform product and feature prioritisation decisions, ensuring our technology stack aligns with business goals
We'd Love You To Bring 🤝
📍Minimum of 5 years in operational and strategic roles in world-class technology platforms 📍Strong consulting or strategy background, ideally with experience in customer experience transformation, operational strategy, or technology implementation 📍Proven experience in system administration and configuration of customer platforms (Zendesk, Intercom, Salesforce, HubSpot, or similar) 📍Strong process mapping and analytical skills, with the ability to build data-driven customer journeys and optimise support workflows 📍Project management expertise, with a track record of leading complex programs and collaborating with multiple stakeholders 📍A proactive, self-starter mindset with a bias for action—you identify opportunities quickly and iterate based on feedback 📍A strategic mindset with an understanding of balancing customer experience with commercial outcomes
If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.
