About the company
FalconX is the most advanced digital asset platform for institutions. We provide trade execution, credit & treasury management, prime offering and market making services. Given our global operations, industry-leading technology and deep liquidity, we have facilitated client transactions of $1 trillion in volume. Our products & services are regulated, compliant and trusted. We are a team of engineers, product builders, institutional sales and trading leaders, operations experts, and business strategists. Our teammates have entrepreneurial experience and come from companies such as Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. And, we embody our values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and be an entrepreneur. We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.
Job Summary
Responsibilities
📍Significantly grow our Institutional business by scaling the number of clients and revenue 📍Managing and servicing a list of designated clients, or your ‘Book of Business’, as their primary point of contact. This includes: 📍Inbound inquiries from the Client segment as well as working with the sales teams on converting outbound leads 📍Building long-term relationships with your clients and provide ongoing relationship servicing current clients to enable up-sell / cross-sell opportunities and ensure they are satisfied 📍Demonstrate a proactive mindset, constantly thinking ahead and anticipating client needs and/or concerns, while keeping their business goals top-of-mind 📍Contribute to the planning and implementation of the client segment in APAC region and execute the business strategy surrounding it 📍Understand the product offerings in the marketplace and assess the activities of our competitors to proactively satisfy and retain our clients 📍Assess client satisfaction and extract key business needs/issues 📍Achieve quarterly target metrics and KPIs established by management 📍Align with leadership regularly to discuss and optimize strategy and share customer feedback across functions
Required Qualifications
📍MBA degree or equivalent practical experience 📍4+ years of experience in a Corporate Relationship Management role at a Bank, NBFC or in the Asset management industry 📍Superior service skills/"client first" approach resulting in strong customer loyalty, ability to service customers in the APAC region (starting the day early- 7AM IST) and being flexible as the role evolves 📍An interest in the digital asset space and enthusiasm about FalconX’s products and business model 📍Working knowledge in any major asset class (Fixed Income, Forex, Equities, Commodities) and front office experience in handling derivatives products in any of these asset classes 📍Ability to represent the company’s culture and values to our institutional counterparties 📍Inclusive team player attitude
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