In this role, you’ll:

📍Partner with sales representatives to understand deal context and assist with quote to order process, including quote edits and approvals, order booking preparation, submission, and issue resolution 📍Oversee Deal Operations’ escalation process, providing expert guidance to other Deal Operations team members on complex quotes and orders to minimize friction 📍Provide comprehensive operational support for Chainalysis’ Salesforce instance and related third party application integrations 📍Offer Salesforce subject matter expertise and guidance to Revenue and Revenue Operations teams 📍Communicate and collaborate across key stakeholders, including Revenue, Customer Success, Services, Legal, and Finance in support of an efficient and accurate deal process 📍Proactively improve processes, tools, and automation to increase the effectiveness of deal/order processes and drive appropriate urgency on deals 📍Maintain a clearly documented record of requests and contribute to Deal Operations’ playbook to create consistent and repeatable global processes

We’re looking for candidates who have:

📍A Bachelor’s degree in Finance, Accounting, or related field, or equivalent work experience 📍A background in SaaS sales operations, sales support, and/or deal support with proficiency in quoting processes 📍Experience analyzing complex contracts, identifying issues during the contract/order review process, and developing effective solutions 📍Made process improvements and led projects to implement best practices within a deal operations group