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QuickNode
Senior Billing Support Engineer
21 days ago | 161 views | Be the first one to apply

Senior Billing Support Engineer

Full-time
Miami
Per year
$83,000 To $92,000

About the company

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world’s best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote first company HQ’d in Miami, Florida.

Job Summary

What You'll Do

These are examples of things we would like to have seen you achieve in the past - don't worry about a perfect 1:1 match: 📍Have handled customer support in a technical capacity 📍Worked on a remote team of 5-10 people 📍Written scripts to figure out why some technical thing is not working 📍Managed refunds, credits and charges in Stripe 📍Lead a customer support team in a technical capacity

What You'll Bring

📍Web3 communities and cryptocurrency trends. 📍Outstanding customer support and interpersonal skills. 📍2+ years experience with Stripe and/or similar billing system(s). 📍Strong communication and data analytics skills. 📍Understanding of SaaS or subscription billing cycles. 📍Ability to work in a high volume setting and respond to customer inquiries in a timely manner. 📍Ability to identify and communicate payment and/or system trends. 📍Models teamwork through cooperation and collaboration within their team and cross-functionally.

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