About the company
QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the worldās best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote first company HQād in Miami, Florida.
Job Summary
What You'll Do
These are examples of things we would like to have seen you achieve in the past - don't worry about a perfect 1:1 match: šHave handled customer support in a technical capacity šWorked on a remote team of 5-10 people šWritten scripts to figure out why some technical thing is not working šManaged refunds, credits and charges in Stripe šLead a customer support team in a technical capacity
What You'll Bring
šWeb3 communities and cryptocurrency trends. šOutstanding customer support and interpersonal skills. š2+ years experience with Stripe and/or similar billing system(s). šStrong communication and data analytics skills. šUnderstanding of SaaS or subscription billing cycles. šAbility to work in a high volume setting and respond to customer inquiries in a timely manner. šAbility to identify and communicate payment and/or system trends. šModels teamwork through cooperation and collaboration within their team and cross-functionally.
