Job Responsibilities

📍Provide advanced technical support and solutions to clients, demonstrating expertise in the product or service offerings. You will act as a technical resource, helping customers and Redtrust sales representatives answering technical questions 📍Collaborate effectively with the sales team on business development, understanding and addressing customer needs and preferences, supporting upselling and cross-selling strategies by addressing technical concerns. 📍Tailor solutions to meet specific customer requirements, ensuring high levels of satisfaction, acting as a trusted advisor by capturing business requirements and sharing them with the appropriate departments (Product, Sales, Marketing, Finance, etc.). 📍Continuously enhance technical knowledge and skills to address increasingly complex challenges and act as technical master in Customer Success department. 📍Serve as the primary point of contact (SPOC) for clients during the onboarding process, ensuring a smooth experience and high levels of satisfaction. 📍Maintain high levels of customer satisfaction and accomplish customer experience levels 📍Collaborate in Customer Success department in customer loyalty strategies, such as Webinars and trainings. 📍Understand and analyze customer needs. 📍Support sales processes through various tasks and activities, developing a strong foundational understanding of the product and its applications.

Minimum Qualifications, Education, and Skills

📍Bachelor's degree or equivalent experience. 📍Demonstrable experience in a similar role, ideally providing B2B support 📍Demonstrated ability to deliver technical support and solutions to clients. 📍Some experience in collaborating with sales teams and tailoring solutions to customer needs. 📍Proficiency in delivering technical support and solutions to clients, ensuring efficient problem resolution and aligning customer needs with the right product portfolio. 📍Collaboration skills to work effectively with sales teams and customize solutions. 📍Initiative to continuously improve technical knowledge and skills, and internal processes, actively contributing ideas for optimization. 📍Analytical and creative abilities to assess customer needs and tailor solutions accordingly.

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