Key responsibilities

📍To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team. 📍To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor. 📍To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor. 📍To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures. 📍To handle all inquiries/issues from global customers. 📍To handle complaints and feedback related to websites, products, platforms, and services, etc. 📍Strong people skills: Ability to navigate difficult situations and stay calm under pressure. 📍Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making. 📍Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

Who you are

📍Diploma from college or above, related to any major. 📍Excellent command of spoken and written English AND Dutch 📍Strong customer service skills, highly motivated team-player. 📍Knowledge of digital asset exchange/trading. 📍Demonstrated ability to motivate others and achieve results. 📍Fast typing skills (at least 40 words per minute). 📍Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA. 📍Call center customer service-related work experience is preferred. 📍Willing to work on shift rotation