About the company
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Key Responsibilities
šMicrosoft 365 & Collaboration Platform Administration šManage and optimize enterprise collaboration platforms, including email, cloud storage, calendaring systems, chat, and productivity suites. šAdminister cloud-based directory services and identity federation for users and groups. šConfigure and enforce policies for services such as mail flow, shared mailboxes, resource calendars, and collaboration access controls. šAutomate provisioning, license management, and platform configurations through scripting and policy-based tools. Endpoint & Identity Management šImplement and maintain identity security controls including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and Role-Based Access Control (RBAC). šManage device compliance policies, ensuring secure enrollment, encryption, and patching for Windows and macOS endpoints. šIntegrate collaboration platforms with endpoint and mobile device management tools for centralized policy enforcement. Secure Remote Access & Network Integration šDesign, deploy, and maintain secure remote access solutions such as IPsec VPNs, site-to-site tunnels, and Zero Trust architectures. šPartner with Security and Infrastructure teams to define and enforce access segmentation and identity-aware routing policies. šMonitor remote access activity and contribute to incident response efforts involving anomalous access patterns. šAutomation, Monitoring & Operational Support šCreate and maintain automation scripts and pipelines (e.g., PowerShell, Bash, Python) for system administration, reporting, and provisioning tasks. šServe as the primary escalation point for complex issues from the Service Desk, especially those involving Microsoft 365, identity systems, or device management. šMaintain accurate and up-to-date technical documentation, including SOPs, runbooks, and operational standards.
Qualifications
šOver 7 years of hands-on experience in IT systems engineering, cloud collaboration platforms, or managing enterprise endpoint environments. šDeep expertise in administering Microsoft 365 servicesāincluding Exchange Online, SharePoint, Teams, OneDrive, and Intuneāor equivalent collaboration platforms. šStrong understanding of identity and access management technologies such as Azure AD (or similar), Multi-Factor Authentication (MFA), Single Sign-On (SSO), and conditional access policies. šSolid knowledge of email security protocols (SPF, DKIM, DMARC), authentication standards (SAML, OIDC, LDAP), and device trust enforcement mechanisms.
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