You Are The Uniter:

📍Daily administration and support of the Salesforce platform 📍Responsible for providing day-to-day end-user support (maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, flows, assignment rules, configuring experience sites, configuring Einstein bots, and troubleshooting bugs 📍Creating and managing components LEX App builder 📍Knowledgeable for all things related to Communities 📍Very good understanding for Omni-channel 📍Create and maintain documentation on business processes, policies, system configuration, and training materials 📍Good understanding of Digital Engagement 📍Fully capable of managing Salesforce Knowledge 📍Experience with a CI/CD practices/pipelines 📍Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption 📍Design, build, document, test and deploy enhancements using industry best practices 📍Full capability of provisioning new chat channels and supporting them 📍Assist with testing Apex development in testing environment Proficiency with Process Builder 📍Creating and managing Salesforce flows 📍Good understanding of Marketing Cloud and Journeys 📍Train new and existing users on how to run reports and dashboards 📍Analyze business requirements, procedures and provide solutions 📍Troubleshoot and work with users to ensure SF meets their needs 📍Keep up to date with Salesforce features and functionality and provide recommendations for process improvements 📍Experience with DataLoader, Workbench, DemandTools

What Makes You Stand Out:

📍3 years of experience with Salesforce or other CRMs 📍Ability to work independently, as well as part of a team, on multiple projects 📍Excellent writing skills for documentation creation/maintenance 📍Detailed-oriented with communication and analytical skills 📍Experience in managing a small team is a plus 📍Fluency in English - written and verbal 📍Expertise and Interest in Blockchain/FinTech are a plus, but not mandatory