Job Responsibilities:

📍Responsible for the scheduling, adherence, productivity and quality aspects of the performance of the Risk Operations team; 📍Responsible for assignment of specific tasks to team members, as well as for their timely and qualitative performance; 📍Inform, advise and monitor team members, who provide customer service, in the processing of their labour duties and specific assigned tasks; 📍Ensure the team is always up-to-date with any changes that might have happened before or during the specific shift; 📍Prepare shift patterns and monthly schedules; 📍Prepare ad-hoc scheduling plans if necessary (in the event of a backlog or under other unforeseen circumstances); 📍Provide updates on/suggestions for improvements in the current operational setup within Risk Operations and how it could improve, incl. tools, practices, handling, speed, etc; 📍Participate in the setup and implementation of performance improvement plans for his/her team members; 📍Prepare regular reports on current tasks and Risk Operations state.

Job Requirements:

📍Mandatory experience in the sphere of Risk Operations and people management; 📍The Team Leader should preferably have basic knowledge of the applicable legislation in the areas of fintech and payment services; 📍Ability to communicate effectively with people at all levels both inside and outside the Company and should have strong written and verbal communication skills, as well as stand out with excellent leadership, organizational, decision-making and problem-solving skills; 📍Act with integrity, initiative, perseverance, discretion, interest in customer service management and motivation to occupy the position.

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