Responsibilities

📍Manage and nurture relationships with current clients to maximize retention and satisfaction. 📍Improving and implementing retention campaigns and loyalty programs tailored to Link clients. 📍Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts). 📍Monitor partner activity and user engagement to identify potential churn risks and proactively address them. 📍Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery. 📍Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups. 📍Track and report on retention metrics, providing insights and recommendations for continuous improvement. 📍Serve as a point of contact for clients regarding operational queries and minor escalations.

Requirements

📍0-3 years of experience in client retention, account management, or customer success, preferably in brokerage 📍Language requirement, English & Mandarin is required to be able to coordinate with overseas stakeholders 📍Familiar with the use of a CRM tool 📍Worked autonomously within or with a sales team 📍At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales 📍Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc 📍Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure 📍Passionate about crypto. Industry experience would be of an advantage

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.