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Binance
Retention Specialist – Link Team Whitelabel and OMS Business
21 days ago | 126 views | Be the first one to apply

Retention Specialist – Link Team Whitelabel and OMS Business

Full-time
Asia

About the company

The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).

Job Summary

Responsibilities

📍Manage and nurture relationships with current clients to maximize retention and satisfaction. 📍Improving and implementing retention campaigns and loyalty programs tailored to Link clients. 📍Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts). 📍Monitor partner activity and user engagement to identify potential churn risks and proactively address them. 📍Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery. 📍Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups. 📍Track and report on retention metrics, providing insights and recommendations for continuous improvement. 📍Serve as a point of contact for clients regarding operational queries and minor escalations.

Requirements

📍0-3 years of experience in client retention, account management, or customer success, preferably in brokerage 📍Language requirement, English & Mandarin is required to be able to coordinate with overseas stakeholders 📍Familiar with the use of a CRM tool 📍Worked autonomously within or with a sales team 📍At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales 📍Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc 📍Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure 📍Passionate about crypto. Industry experience would be of an advantage

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.

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