About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
About the role:
Cash App started with an idea at Block in 2013, growing from a simple peer-to-peer payments product into a dynamic ecosystem with unique financial products serving 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
The Settlements and Supervision Operating Model (SSOM) is Block's centralised governance and execution engine for managing our most critical regulatory commitments. As a SSOM Program Manager, you'll be the driving force behind how Block uses intelligent tooling, automation, and AI to execute one of its most complex and consequential programs. You'll partner with Compliance, Legal, Data Science, BizOps, Customer Support, and Engineering to bring AI-powered workflows to a high-stakes, high-scrutiny environment.
Responsibilities:
📍Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team — running demos, enablement sessions, and hands-on workshops that build genuine capability and enthusiasm in a regulatory program context. 📍Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities — from requirements tracking and remediation pipeline management to regulatory reporting, escalation workflows, and document generation. 📍Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI-powered initiatives that measurably improve the speed, accuracy, and consistency of SSOM execution. 📍Drive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling, ensuring automation, AI-assisted insights, and workflow enhancements are embedded into how the SSOM executes against regulatory commitments. 📍Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality, communicating the value of AI tools in plain language with clear use cases, risk considerations, and practical guidance. 📍Build Scalable Frameworks: Develop reusable playbooks, automation blueprints, and AI-assisted templates that allow the SSOM to scale governance and remediation execution consistently. 📍Measure What Matters: Define and track KPIs for AI and automation initiatives — including time saved, error reduction, tracking accuracy, and remediation velocity — and report insights to the Steering Committee. 📍Cross-Functional Collaboration: Work closely with Data Science, Engineering, Compliance Analytics, and external consultants to ensure the SSOM has access to the best tooling, pilots, and AI innovations. 📍Stay Ahead of the Curve: Continuously evaluate emerging AI platforms, agentic tools, and automation technologies, bringing informed recommendations on what to adopt, pilot, or watch. 📍Roll Up Your Sleeves When It Counts: Step in as a hands-on generalist when the situation demands — troubleshooting workflow breakdowns, facilitating working sessions, or leading targeted interventions to get remediation tracks back on course.
Requirements:
📍8+ years of experience in program management, BizOps, regulatory operations, or a related field, with a clear track record of driving process improvement and technology adoption in complex, cross-functional environments. 📍Genuine enthusiasm for AI and automation — hands-on experience with AI assistants, workflow automation platforms, and LLM-powered tools, with real opinions about what works. 📍Experience leading change management and enablement initiatives in risk-sensitive environments. 📍Analytically strong — comfortable with program tracking data, remediation metrics, and building business cases for tooling investment. 📍High EQ and ability to influence without authority across Compliance, Legal, Engineering, and BizOps stakeholders. 📍You understand the stakes: this program has direct visibility to Block's Steering Committee and Board of Directors. You bring the judgement, discretion, and professionalism the environment demands.
Nice-to-have: 📍Experience in regulated industries — fintech, financial services, or similar. 📍Familiarity with AML/BSA, CFPB supervision, or consent order management.
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