WHAT YOU’LL DO

📍Provide end-user support through a Help Desk ticketing system and other social channels such as Discord, Reddit, and X. This includes issues/questions regarding Avalanche platform and products (Core, Interoperability solutions, Explorers, etc.), Avalanche L1s, blockchain transactions, and other 3rd party crypto services, products, and coins/tokens that interact with the Avalanche Network. 📍Write and maintain a vast library of visual and written how-to guides, informative articles, and other support content regarding the Avalanche ecosystem and the Core suite to facilitate self-support for end users. 📍Report user feedback, suggestions, and trends occurring for users to appropriate teams and escalate more complex issues to PMs, Developer Relations, or Platform Engineers as needed. 📍Collaborate with other Product Support team members in providing internal teams and external users with exceptional customer support and serve as a subject matter expert. 📍Testing, documenting, and reporting bugs in Avalanche products and related software/hardware (Core Suite, Explorer, Ledger wallet, etc). 📍Attend department-wide meetings to share end user feedback and bug reports to the appropriate teams for triage and resolution. 📍Other duties as assigned.

WHAT YOU’LL BRING

📍A passion for all things Web3. 📍Familiarity with JIRA, Confluence, and other similar programs. 📍Moderate knowledge of Layer1 blockchains and a proficient understanding of web3 technologies. 📍Ability to create walk-through guides, including the use of screen capture software. 📍Experience in blockchain community engagement. 📍An ability to work independently and within teams alike. 📍Experience with Help Desk ticketing platforms such as Intercom. 📍Excellent problem-solving and sleuthing skills.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.