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Principal UX Researcher
at Shift4
7 days ago | 139 views | 1 applications

Principal UX Researcher

United States

About the company

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit

Job Summary

Your Day-to-Day

📍Cross-Functional Team Involvement: Play a crucial role in cross-functional product teams, identifying research opportunities, defining program requirements, shaping product roadmaps, guiding design evolution, and championing the customer voice across the organization. 📍Independent Research Leadership: Lead and manage research programs from start to finish. Pinpoint the right research questions, define participant samples, select methodologies, design studies, and execute with meticulous attention to detail and rigor. 📍Presentation and Insight Sharing: Present compelling insights and recommendations to various teams and leaders, using strong storytelling skills to facilitate constructive debate and drive customer-centric decision-making. 📍Data Integration: Leverage insights from various research functions and data sources (e.g., market research, product marketing, analytics) throughout the product development lifecycle. 📍Stakeholder Collaboration: Serve as a key liaison between design, product management, and marketing teams, ensuring alignment among all stakeholders. 📍Workshop and Sprint Facilitation: Facilitate workshops and design sprints, presenting relevant findings, proposing research opportunities, and influencing the evolution of product and design strategies. 📍Community Thought Leadership: Act as a thought leader within the Experience Design community, driving strategic change initiatives, advocating for user-centric approaches, optimizing workflows, and establishing best practices. 📍Growth Mindset: Actively seek and provide feedback, experiment with new approaches, expand your skillset, and mentor other researchers to foster their growth.


📍Formative Research: Conduct formative research by collaborating with industry experts. 📍Evaluative Research: Perform evaluative research through usability testing. 📍Survey Design: Design surveys to gather targeted insights. 📍Data Analysis: Apply statistical analysis to interpret data, enhancing data query precision and relevance using generative AI. 📍Project Leadership: Lead research projects that influence the development of merchant solutions. 📍User Needs Translation: Translate user needs into research that drives product design and innovation. 📍User-Centered Tools: Create and utilize user personas, journey maps, and service blueprints. 📍User-Centered Design: Ensure user-centered design principles are integral to product development. 📍Field Research: Conduct field research through direct merchant interviews to refine user experiences. 📍Customer Feedback Integration: Collaborate with teams to integrate customer feedback into product enhancements. 📍Beta Testing: Lead beta testing efforts, analyzing KPIs to align with strategic goals.

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