Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
Decentraland
Players/Creators Support Specialist
3 months ago | 332 views | 5 applications

Players/Creators Support Specialist

Full-time
Start-up
Remote

About the company

Decentraland is the world’s first fully decentralized, Ethereum blockchain-based virtual world, built, governed and owned by its users. It’s a truly unique ecosystem with its own decentralized autonomous organization, currency, marketplace and system of property – and it’s growing fast! New creations are added daily by creators who use proprietary developer tools to make games, puzzles, scenes, artworks – whatever their imaginations allow. Via their personal avatars, users attend live music events, conferences, exhibitions, dance parties and other experiences every day of the year. What began as a proof-of-concept for assigning ownership of digital real estate to users of a blockchain is now an immersive, ever-expanding and richly detailed metaverse, where anything is possible. Check it out at: http://play.decentraland.org/

Job Summary

Key responsibilities:

📍Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like • • • Chat, Email and Social Media 📍Content moderation over the Social Media channels 📍Collaborate with Development teams on issue escalation and resolution 📍Suggest improvements to the Support's team Knowledge base and processes 📍Provide insight to the Support team's management on Players and Creators sentiment and feedback 📍Provide excellent service in accordance with the set KPIs and Support processes 📍Proactively engage with Players on the platform in an effort to increase Players retention 📍Familiarize yourself with Decentraland's platform, tools and documentation

Requirements:

📍 2 years of Support experience 📍Knowledge of Web 3 / Blockchain space 📍Fluent in English, both speaking and writing 📍Computer knowledge and troubleshooting skills 📍Excellent communicator 📍Working on shifts, Monday-Sunday

Salaries for similar jobs:

Similar jobs

7 days ago | 48 views | 1 applications
$72,000 To $110,000 per year
20 days ago | 168 views | 4 applications
21 days ago | 248 views | 7 applications
Full-time
Portland
$83,000 To $103,000 per year
27 days ago | 227 views | 2 applications
29 days ago | 198 views | Be the first one to apply
Full-time
Pennsylvania