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Players/Creators Support Specialist
3 months ago | 332 views | 5 applications

Players/Creators Support Specialist


About the company

Decentraland is the world’s first fully decentralized, Ethereum blockchain-based virtual world, built, governed and owned by its users. It’s a truly unique ecosystem with its own decentralized autonomous organization, currency, marketplace and system of property – and it’s growing fast! New creations are added daily by creators who use proprietary developer tools to make games, puzzles, scenes, artworks – whatever their imaginations allow. Via their personal avatars, users attend live music events, conferences, exhibitions, dance parties and other experiences every day of the year. What began as a proof-of-concept for assigning ownership of digital real estate to users of a blockchain is now an immersive, ever-expanding and richly detailed metaverse, where anything is possible. Check it out at:

Job Summary

Key responsibilities:

📍Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like • • • Chat, Email and Social Media 📍Content moderation over the Social Media channels 📍Collaborate with Development teams on issue escalation and resolution 📍Suggest improvements to the Support's team Knowledge base and processes 📍Provide insight to the Support team's management on Players and Creators sentiment and feedback 📍Provide excellent service in accordance with the set KPIs and Support processes 📍Proactively engage with Players on the platform in an effort to increase Players retention 📍Familiarize yourself with Decentraland's platform, tools and documentation


📍 2 years of Support experience 📍Knowledge of Web 3 / Blockchain space 📍Fluent in English, both speaking and writing 📍Computer knowledge and troubleshooting skills 📍Excellent communicator 📍Working on shifts, Monday-Sunday

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