About the company
The Crypto Finance Group - comprising two FINMA-regulated financial institutions and part of Deutsche Börse Group - offers professional digital asset solutions. This includes one of the first FINMA-approved securities firms with 24/7 brokerage services, custody, infrastructure, and tokenisation solutions for financial institutions, as well as the first FINMA-approved manager of collective assets for crypto assets, with an active, rules-based, and index-based alternative investment fund offering, including the first Swiss crypto fund. The Crypto Finance Group is headquartered in Switzerland.
Job Summary
Role Overview
đź“ŤAs a Platform Manager of our Wallet Infrastructure & Staking Services, you will be at the heart of our operations, helping to design, improve, and optimise the platforms that power our business. Your customer-centric mindset will be crucial in ensuring the highest level of service and user experience for both internal and external stakeholders. đź“ŤYou will work closely with cross-functional teams to establish processes, improve platform reliability, automate tasks, and educate clients on the latest features and offerings. đź“ŤYou will be part of an innovative team focused on developing and scaling our wallet and staking services to meet the needs of tier 1 financial institutions.
Responsibilities
đź“ŤClient-Facing Interaction: đź“ŤLead client onboarding efforts, ensuring a smooth and seamless integration of new clients into our platform. đź“ŤAct as the primary point of contact for clients regarding wallet infrastructure and staking services, providing expert guidance and support. đź“ŤEducate clients about new features, services, and best practices, ensuring they leverage the full potential of our platform. đź“ŤBuild and maintain strong relationships with clients, anticipating their needs and addressing any issues that arise promptly.
