We are looking for a Platform Manager 100% to own the operational excellence of Crypto Finance platforms. You will ensure high availability, manage production incidents, support internal and external stakeholders, and drive continuous platform improvements. This role sits at the intersection of technology, operations, and stakeholder service.  Requirements 3+ years of experience in platform operations, technical product management, or systems support within financial services  Hands-on experience operating or managing production-grade financial technology platforms  Experience with production incident management and root cause analysis  Strong understanding of API-based integrations and system connectivity (e.g., FIX, REST, WebSocket)  Proficiency in ticketing/backlog management tools (Jira preferred)  Excellent communication skills with the ability to interface with both technical teams and business stakeholders  Familiarity with regulatory and compliance frameworks relevant to financial markets   Nice to Have  Experience in digital asset / cryptocurrency infrastructure  Knowledge of trading systems, order management or market making  Experience with high-frequency or low-latency systems  Familiarity with DORA (Digital Operational Resilience Act) requirements  Responsibilities

Platform Operations: Oversee the day-to-day operations of Crypto Finance platforms, ensuring high availability, stability, and performance  Production Issue Management: Monitor and resolve production issues, ensuring minimal disruption to business operations  Client Support and Integration: Work with institutional clients to support platform integration, troubleshoot issues, and provide technical assistance. Ensure each client passes the conformance testing certification before going live to production  System Configuration: Configure and maintain platform settings based on business and client requirements  Ticket and Backlog Management: Open, track, and manage tickets for both production issues and platform improvements, while maintaining and prioritizing the backlog  Platform Optimization: Continuously evaluate platform performance and ensure implementation of improvements to enhance reliability, speed, and scalability  Project Management Support: Assist in managing ongoing product initiatives, acting as a deputy for the Product Manager when needed, and ensuring that platform upgrades are delivered on time  Stakeholder Communication: Collaborate with internal teams (engineering, trading, operations,) external clients and vendor partners to ensure the platform meets business needs and resolves issues promptly  Security and Compliance: Ensure that the platform adheres to all relevant security, regulatory, and compliance requirements (inc. DORA)  Knowledge Management: Maintain comprehensive platform documentation and knowledge base