Responsibilities:

📍Manage inbound customer inquiries and issues through Zendesk, providing timely and effective resolutions while ensuring a high level of service and customer satisfaction in English. 📍Serve as a liaison between customers and cross-functional teams, ensuring timely issue resolution and clear communication across both languages. 📍Handle escalated customer issues with professionalism and efficiency, escalating further as needed. 📍Raise concerns to leadership for process improvements, implement workflow efficiencies, and drive projects to completion. 📍Assist with scheduled on-call weekend coverage, as needed. 📍Maintain a strong understanding of Gemini products and related policies to provide accurate and informed support. 📍Support on-call efforts through being responsive and available 24/7/365. 📍On occasion, work on weekends and holidays (in-office required).

Qualifications:

📍3–4 years in a customer support capacity or equivalent. 📍Familiarity with crypto and blockchain technologies. 📍Passionate about providing a great customer experience. 📍Experience in financial services support and a regulated environment. 📍Experience and comfort with solving complex problems from end to end. 📍Basic understanding of financial markets and trading.

If this role isn’t the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.