Key Responsibilities:

📍KYB/KYC Oversight 📍Lead and continuously optimize the full KYB lifecycle for new business partners, ensuring proper documentation, verification, and regulatory compliance. 📍Manage the KYC process for individual clients and ensure proper screening, documentation review, and risk assessment. 📍Escalate high-risk or suspicious cases to Compliance or senior leadership for further review and decision-making. 📍Stay up to date on regulatory requirements and market practices related to KYB/KYC and integrate them into processes. 📍Partner Support & Cross-Functional Collaboration 📍Serve as the primary point of contact for partner-related onboarding concerns and ensure all issues are resolved in a timely, high-quality, and empathetic manner. 📍Act as a liaison between partners and internal teams (Business Development, Product, Technical, Legal, and others) to resolve escalated or complex concerns that go beyond the scope of the frontline team. 📍Work closely with the Compliance department to ensure a seamless onboarding experience from initial application through full activation. 📍Process Improvement & Strategy 📍Identify inefficiencies, bottlenecks, and friction points in the onboarding journey, and implement continuous improvements. 📍Standardize processes and documentation to ensure consistency, transparency, and regulatory compliance. 📍Lead initiatives that integrate feedback from partners and internal teams into improved onboarding strategies and support models. 📍Operational Leadership & Team Management 📍Oversee the day-to-day operations of the onboarding team. Monitor team activities to ensure service level agreements (SLAs) are met or exceeded, with a focus on speed, accuracy, and partner satisfaction. 📍Manage, lead, coach, and develop onboarding associates/specialists to improve individual performance and reach collective team goals. 📍Conduct regular 1:1 sessions to understand each team member’s motivations, challenges, and development areas. 📍Plan and strategize to meet or exceed team targets; track and report on key performance indicators (KPIs), productivity, and quality metrics. 📍Perform other duties or ad hoc tasks as assigned by the immediate supervisor that may impact business operations or company goals.

Qualifications:

📍Bachelor’s degree in Business, Compliance, Legal, Operations, or a related field. 📍3–5 years of experience in KYB/KYC, partner onboarding, compliance operations, or a similar customer-facing leadership role. 📍Proven track record of managing teams, overseeing operational processes, and delivering results in fast-paced environments. 📍Strong understanding of regulatory compliance requirements (e.g., AML, CDD, KYB/KYC frameworks). 📍Excellent communication and interpersonal skills, with a partner-first mindset and the ability to manage escalations. 📍Analytical and data-driven, with experience reporting on KPIs and identifying actionable insights. 📍Familiarity with compliance and CRM tools (e.g., ComplyAdvantage, Kaiser Check, Zendesk, etc.)

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