What will I be doing?

📍Manage and oversee all issues and requests reported by the to the Operations payins team 📍Monitor and ensure compliance with internal SLAs, driving accountability across the teams. 📍Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans. 📍Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution. 📍Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more. 📍Act as the Operations and other dLocal team's liaison to ensure alignment and clear communication.

What skills do I need?

📍Experience working with global teams across various countries and managing time-sensitive tasks. 📍Experience in managing and driving operational processes, especially in a high-volume, fast-paced environment. 📍Ability to coordinate and prioritize multiple tasks, keeping teams on track with deadlines and SLAs. 📍Proven experience implementing process automation solutions and leveraging AI tools to optimize operations and increase efficiency 📍Excellent analytical skills with the ability to spot trends, patterns, and root causes of recurring issues across countries or partners.

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