Job Responsibilities:

📍Serve as the primary point of contact for institutional clients, managing their inquiries, requests, onboarding, and periodic review processes by collaborating with both internal teams and clients to ensure seamless execution 📍Communicate with clients and address their inquiries, providing timely and accurate information. Offer support and guidance to clients on the use of company products and services 📍Build and maintain relationships with stakeholders to support strategic system delivery, client service, and the development of future models to accommodate new and evolving activities 📍Conduct thorough and timely due diligence reviews of clients, ensuring compliance with local jurisdictional requirements in accordance with company policies 📍Demonstrate proficiency in compliance applications and screening tools, identifying and escalating suspicious or fraudulent documentation to the compliance team for further review 📍Maintain detailed records of client interactions, follow up on outstanding issues, and provide feedback on system malfunctions, gaps, and necessary upgrades 📍Identify and optimize areas for operational improvement, implementing processes to enhance efficiency, productivity, and ensure quality 📍Collaborate with stakeholders to assist with the preparation of response to institutional clients, external auditors,regulators and enforcement agencies

Job Requirements:

📍At least 1-3 years of experience in a Business Operations role within Tradfi and crypto industry, experience in KYB/KYC onboarding is a plus 📍Familiar with the day-to-day operations of a Virtual Asset Service Provider (VASP) and possess client-facing experience 📍Understanding of corporate onboarding with knowledge of multi-jurisdictional rules and regulations 📍Strong understanding about different client types (e.g., Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts) including the review and escalation of high-risk and complex cases 📍Possesses strong time management, project management, organizational, and relationship-building skills 📍Adaptable in an evolving and fast-moving environment, capable of working independently with minimal supervision 📍Curious, self-driven, meticulous, analytical, and a proactive problem solver 📍Proficiency in Mandarin is a significant advantage to partner with mandarin speaking clients