Responsibilities

📍Develop, write, and maintain scripts and APIs (e.g., Zendesk, Slack) to automate tasks, connect disparate systems, and ensure seamless data flow. 📍Perform deep-dive analysis on structured and unstructured data, such as user tickets and campaign metrics, to identify trends, anomalies, and actionable insights. 📍Act as a subject matter expert in AI prompting, applying best practices to generate and refine code for automation, analyze qualitative data, and streamline complex tasks. 📍Design and implement intelligent automations and workflows that reduce manual effort and improve operational efficiency across all teams. 📍Manage and optimize key platforms like Zendesk, utilizing your expertise to create and maintain robust ticketing, LiveChat, and Answer Bot systems. 📍Assist with ad-hoc administrative tasks and other duties as assigned by management to ensure the smooth functioning of the operations team.

Qualifications

📍Demonstrated ability to use AI tools (e.g., Gemini, ChatGPT) for tasks like code generation (JavaScript/Apps Script), data summarization, and process brainstorming. 📍Strong working knowledge of SQL and BigQuery for data extraction and manipulation. Experience with APIs and a scripting language like JavaScript or Google Apps Script. 📍Proven experience as a Zendesk administrator, with a deep understanding of its capabilities for automation and reporting. 📍A proactive mindset with the ability to identify operational bottlenecks and develop creative, data-driven solutions. 📍Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

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