Responsibilities will include:

📍Manage the end-to-end onboarding process for new merchants and partners. 📍Handle post-onboarding change requests from merchants and partners. 📍Ensure accurate and timely data entry into the onboarding system. 📍Handle cases efficiently, maintaining service-level expectations. 📍Collaborate with clients to gather required documentation and information. 📍Establish and maintain positive relationships with clients. 📍Serve as the primary point of contact for onboarding-related inquiries and issues. 📍Work cross-functionally with Sales, Customer Support, Product Development, and other internal teams to ensure seamless onboarding experiences. 📍Identify process gaps and areas for improvement and escalate recommendations appropriately.

The ideal candidate will bring:

📍Eagerness to learn and strong customer-service focus. 📍Excellent customer relationship and communication skills. 📍Strong organizational, time management, and multitasking abilities. 📍Detail-oriented with the ability to handle high volumes of requests and prioritize effectively. 📍Ability to work autonomously in a fast-paced, rapidly changing environment. 📍Excellent written and verbal English communication skills required.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.