Responsibilities:

📍Lead the overall program and supporting teams responsible for fraud and risk review. 📍Develop and maintain operational policies, procedures, and SLAs in order to ensure consistent and high quality outcomes. 📍Scale operational processes to meet the demands of new products, customer feedback, and continued global expansion. 📍Remain current on prevalent fraud vectors, identify trending risks within operational metrics, and help mitigate potential issues. 📍Brief executives and other senior management on fraud and risk metrics. 📍Partner with compliance, customer support, product, legal, and engineering teams to guide the development and improve fraud prevention and risk management controls. 📍Respond to risk-related customer issues of varying levels of complexity. 📍Mentor and guide the team of fraud associates; set a high bar of operational excellence. 📍Manage and understand Key Performance Indicators (KPIs) and make data driven decisions.

Minimum Qualifications:

📍BA/BS in relevant field or commensurate years of experience. 📍5+ years of operational experience in a Risk, Trust and Safety, Fraud Prevention team, preferably at a cryptocurrency exchange, fintech or financial institution. 📍2+ years of people management experience. 📍A deep understanding of the prevalent types of financial and online fraud, including scams, carding, first party fraud, account takeovers etc. 📍Strong team player, ability to work with interdisciplinary teams. 📍A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions. 📍Ability to think on the feet and maintain composure in difficult and complex situations. 📍Roll-up-the-sleeves, no-task-is-too-small-attitude; willingness to do what’s necessary to ensure the safety of our customers. 📍Ability to create and monitor operational metrics and provide insight to management on business performance. 📍Familiarity with analytic tools like Looker and Tableau. 📍This role may include on-call responsibilities during some nights and weekends.