About the company
We are Ramp Blockchain is changing the world and has the potential to turn it upside down. We know that it is time to reverse the model we got used to, where the top 1% decide on everything. Blockchain democratises entertainment, and wealth, builds new opportunities for community-driven innovation, and shakes up the ancien regime. We’re inches away from the paradigm shift and Ramp is here to help move the needle. The bottom-up revolution is already on the move and there is still some space onboard. Ramp is here to use the knowledge of finance and technology to make business more open to everyone to join in and make crypto easier. Interacting with crypto-powered apps still feels intimidating for most. We work to unlock a future where crypto is as easy to use as eCommerce is today. We believe in technology-driven change. We are a part of the decentralised revolution. For us, that means adding value to the world through an individual approach and critical eye. Our operating framework is built on passion & hunger. We gathered the best-in-class team to work together on things that matter. We want you to feel challenged and motivated by the company you have and give the same feeling to your teammates. If you share our values and approach, there is a space for you at Ramp!
Job Summary
What You’ll Do
📍Set and maintain a high-performing culture and morale by managing a group of exceptional 6-8 Commercial Account Managers to drive efficient onboarding for new Ramp customers and manage ongoing customer relationships to expand revenue and product adoption 📍Hire and train new Commercial Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays) 📍Oversee the daily activities and quota performance management of individual CAMs to ensure the team exceeds onboarding activation and expansion revenue goals while maintaining strong CSAT 📍Develop and execute career development and leadership plans for direct reports, inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions 📍Identify best practices and help build a library of playbook resources for the Commercial Account Management team 📍Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team 📍Report on team performance and forecast to senior leadership 📍Improve team output and efficiency over time by optimizing systems and processes 📍Represent the post-sales team cross-functionally with leaders of other departments
What You’ll Need
📍Minimum of 2 years of quota-carrying sales or customer success experience as an individual contributor, with a proven, consistent track record exceeding goals 📍Cross and upsell experience is a plus 📍Minimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goal 📍Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies 📍A passion and excitement for hiring, with a thoughtful approach to team planning and development 📍Ability to articulate contractual, technical, and financial value points to customers, including executive leaders 📍Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) 📍Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency 📍Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
