Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

Don’t have an account?
Live Support Specialist Vietnam
at Kraken
9 months ago | 1220 views | Be the first one to apply

Live Support Specialist Vietnam

Per year
$70,000 To $220,000

About the company

Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.

Job Summary

The Opportunity

📍Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care 📍Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings 📍Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives 📍Crypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment 📍Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead.

Skills you should HODL

📍Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients 📍Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base 📍Flexibility: this is a full-time, 100% remote role, with various schedules and weekends required 📍Language Proficiency: Fluent in English and either Spanish or French 📍Crypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading 📍Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and or instant messaging support to clients 📍Effective Communication: Excellent communication skills 📍Adaptability: Ability to thrive in a fast-paced environment.

Salaries for similar jobs:

Similar jobs

6 days ago | 62 views | Be the first one to apply
9 days ago | 85 views | Be the first one to apply
$90,000 To $110,000 per year
16 days ago | 182 views | Be the first one to apply
$39,000 To $58,000 per year
about 1 month ago | 186 views | 2 applications
about 1 month ago | 326 views | Be the first one to apply
$95,000 To $115,000 per year