About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The Opportunity
📍Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care 📍Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings 📍Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives 📍Crypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment 📍Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead
Skills you should HODL
📍Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients 📍Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base 📍Flexibility: This is a full-time, 100% remote role, with various schedules and weekends required 📍Language Proficiency: Fluent in English and either Spanish or French 📍Crypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading 📍Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant messaging support to clients 📍Effective Communication: Excellent communication skills 📍Adaptability: Ability to thrive in a fast-paced environment
