About the role:

WOO democratizes access to top-tier liquidity and exceptional trading execution while keeping costs competitive. We operate WOO X, a pioneering crypto exchange dedicated to transparency and trustworthiness, and WOOFi, a top 15 DEX by 24-hour volume. Our native token, $WOO, offers token holders a unique position to participate and maximize the benefits of both the DeFi and CeFi ecosystem.

We are looking for a Customer Success Specialist (Chinese/English) to join our Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance, and proactive solutions.

Responsibilities:

📍Deliver high-quality, responsive support to users through official WOO X support channels. 📍Communicate clearly and empathetically to help users navigate WOO X products and resolve issues efficiently. 📍Collaborate with Product, Operations, and Marketing teams to escalate user feedback and improve the overall experience. 📍Educate users about new features, updates, and security best practices. 📍Maintain accurate records of user interactions and ensure timely follow-up for resolution and satisfaction. 📍Identify common user pain points and propose enhancements that strengthen engagement and loyalty. 📍Uphold WOO's service and communication standards across all customer touchpoints.

Requirements:

📍2+ years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services. 📍Excellent command of English and Chinese, both written and spoken. 📍Strong understanding of cryptocurrency trading platforms and user needs. 📍Empathetic, detail-oriented, and passionate about helping users succeed. 📍Strong problem-solving, communication, and multitasking skills. 📍Comfortable working independently in a global, fast-paced remote environment. 📍Familiarity with CRM systems, ticketing tools, or community management platforms.

If this role isn't the perfect fit, there are plenty of exciting opportunities in blockchain technology, cryptocurrency startups, and remote crypto jobs to explore. Check them on our Jobs Board.