Responsibilities:

📍Deliver exceptional service in all interactions with merchants, attorneys, sales partners, and internal staff. 📍 Resolve POS inactivity issues while monitoring assigned accounts and providing timely updates. 📍 Respond to inquiries via calls, email, and ticketing systems to diagnose and resolve issues. 📍 Process and track UCC lien/levy requests, bankruptcy filings, and related matters in collaboration with Risk and Accounting teams. 📍 Support legal casework by drafting, proofreading, and maintaining litigation documents, subpoenas, and agreements. 📍Conduct legal research under guidance from the Legal Department to support case preparation. 📍 Track and manage case deadlines, reminders, and follow-ups to ensure compliance and timely action. 📍 Assist in developing and refining department policies and procedures to improve operational efficiency. 📍Adapt to shifting priorities and provide support outside of standard hours when necessary.

Qualifications:

📍 Bachelor’s degree in Legal Studies, Business, or related field preferred. 📍Proven ability to work independently and manage multiple priorities simultaneously. 📍 Strong organizational skills with exceptional attention to detail. 📍 Excellent written and verbal communication abilities. 📍 Experience supporting legal operations, risk management, or related functions a plus. 📍Ability to remain professional and composed when de-escalating complex or sensitive situations. 📍 Flexible and adaptable in responding to urgent needs in a fast-paced environment. 📍Bilingual skills a plus but not required.

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