About the company
Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations. Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.
Job Summary
Some key responsibilities include:
šDevelop and implement strategies for improving customer support efficiency and effectiveness. šCollaborate with Product and Engineering to solidify and iterate on incident response processes. šAnalyze customer interaction data to identify trends, anticipate needs, and develop solutions to enhance customer satisfaction. šLead and manage the customer experience team, fostering a high-performance and customer-centric culture.
What We're Looking For
šExperience in a high-growth startup environment or a company known for exceptional customer experience šHeld roles focusing on customer experience, such as Product Ops šManager or a Customer Experience Leader. š5+ years of experience in operations, customer support, or a related field. šProven track record of successful customer-centric projects in areas like CRM implementation, customer feedback systems, or operational efficiency improvements. šWill roll their sleeves up and execute.
