Responsibilities:

📍Responsible for all day-to-day institutional and other VIP accounts, building and nurturing relationships with key personnel and serving as the point of contact across the greater Gemini organization. 📍Manage your client relationships and responsibilities to deliver in a timely manner. This is an independent role with the expectation that you are self-driven and motivated. 📍Own and act as the clients’ advocate to ensure that the client needs are met. This includes stepping in to escalate issues and responding to clients quickly if you already have the solution. At times, you’ll be expected to facilitate projects with clients for their project needs.
📍Point person for clients, thinking critically about issues, knowing where to go to solve them and how to address them, and start to get in front of clients’ issues developing better tools, processes and runbooks for how to address the various issues clients need. 📍Develop a deep understanding of both current and future needs of your client-base and collaborate across the organization to address. If necessary, you will need to scope creative solutions that fit the client needs while creating a standardized, scalable process. You’ll need to be able to speak with TradFi clients across the SMA, Hedge Fund, or private entities. 📍Run product demonstrations and provide an overview of all Gemini products, when necessary. You will lean on the Business Development team to help drive new sales with these clients. 📍Coordinate with the Gemini Client Services team, you will help manage the process for responding to inquiries or coordinating with legal agreements.

Qualifications:

📍8+ years of experience in institutional, client-facing ops-focused roles with a solid track record of success and leadership. 📍Critical thinking is a must, with the ability to think through problems while managing numerous short- and long-term projects simultaneously. 📍Experience in cryptocurrency, fintech platform as a service, fintech software as a service, or institutional financial services. 📍Experience working cross-functionally, successfully delivering on projects, juggling multiple responsibilities, and assessing client priorities. 📍Ability to navigate uncertain situations, operate under ambiguity, and work through volatility that come with working in a fast-paced environment. 📍A team player who is willing to collaborate with others across the organization, cover for teammates, and flex into other areas when needed.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.