About the company
Finoa is a regulated crypto asset platform for institutional investors co-founded in 2018 by Christopher May and Henrik Gebbing. The company came to life through the shared aspiration to make institutional interactions with crypto assets simple and secure, and is backed by prominent investors, including Balderton Capital, Coparion, Maven11, Signature Ventures, and Venture Stars. Finoa has since then grown into a truly international company, powered by a diverse team and serving high-profile clients from around the world. Reference clients include renowned venture capital firms, crypto hedge funds, corporates, Web3 companies, and high-net-worth individuals. If you want to join one of Europeās most exciting crypto start-ups, be part of the next wave of innovation disrupting finance, and grow together with us, then this is your chance to apply. Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Job Summary
In this role, you will:
šLead a team of IT Engineers, providing guidance, training, and support to ensure high performance and development. šRemain hands-on with the configuration and support of Mac, Windows, and Linux employee devices using mobile device management (MDM), as well as the management of software systems such as Google Workspace and Atlassian (Jira, Confluence). šOversee identity and access management, ensuring security protocols and permissions are maintained to the highest standard. šManage the technical aspects of employee onboarding and offboarding processes. šMaintain an accurate inventory of company devices and manage their allocation, repair, and lifecycle. šServe as an escalation point for complex technical issues and provide advanced troubleshooting support. šManage, write, and maintain IT-related documentation. šCollaborate with IT leadership to develop strategies and implement new processes or technologies that enhance company operations. šMonitor team performance, providing feedback and implementing improvements to ensure effective and efficient service delivery.
What you need to be successful:
šBachelorās degree in Information Technology, Computer Science, or related field, or proven equivalent experience. šAt least 5 years of experience in technical support, including supervisory or team lead roles. šDemonstrated ability to manage and configure software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services. šStrong knowledge of identity and access management, network security, and device management. šKnowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc). šExceptional problem-solving skills with a hands-on approach to troubleshooting.
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