Responsibilities

📍Plan, monitor, and manage language quality across all supported languages, identifying and mitigating risks early. 📍Collaborate closely with Product Localization Managers, Product Managers, Marketing, Growth, and Customer Support teams to align quality standards with business and user needs. 📍Conduct and manage regular quality assurance checks (LQA), spot checks, and audits across different content types and platforms. 📍Define, implement, and maintain a quality framework (e.g., TER/BLEU etc) to measure translation quality and conduct monthly KPI reviews. 📍Manage and maintain localization assets such as glossaries, > 📍Drive continuous quality improvement initiatives and post-mortems based on user feedback and stakeholder input. 📍Help onboard, train, and support internal and external linguists and reviewers. 📍Coordinate feedback loops between translators, reviewers, and internal teams to address quality issues effectively.

Requirements

📍3+ years of experience in localization or translation quality assurance, preferably at a global tech or fintech company. 📍Proven experience with LQA frameworks and quality evaluation tools. 📍Strong understanding of how quality drives user experience, brand consistency, and business impact. 📍Experience working with or managing linguists, reviewers, or localization vendors. 📍Familiarity with localization technologies including CAT tools (e.g., Lokalise, Crowdin, etc.) and QA tools (e.g., Xbench, QA Distiller). 📍Fluent in English and at least one or two additional languages.

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