Responsibilities

📍Frontline Developer Support: Handle inbound questions via chat and email for SDKs, deep links, provider APIs, and integration setup 📍Triage and Escalation: Capture and create crisp internal notes with minimal repro steps, logs, screenshots, and impact for users and partner teams 📍Resolution: Diagnose root causes and identify solutions so developers building with Phantom can focus on serving their users with minimal delay 📍Documentation: Create and maintain internal and external developer documentation that enables self-service for your team, external developers, and for AI training 📍Tooling mastery: Work efficiently in Cursor/CoPilot, GitHub, browser devtools, and block explorers to reduce time to resolution while maintaining quality 📍Communication: Respond to developers with professionalism and warmth; be approachable, clear, and supportive in every interaction 📍Risk and abuse awareness: Recognize suspicious patterns in API usage or on‑chain activity and escalate when appropriate

Qualifications

📍JS/TS across platforms: web and mobile experience (React Native, iOS, or Android) 📍Web3 fundamentals: wallets, signing, RPCs, transactions, explorers, Solana programming model 📍Frontend debugging: browser devtools and network traces 📍AI tooling literacy: experience with LLMs for support, prompt engineering, and RAG. Comfortable using Cursor and Copilot.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.